Shipping policy

1. Shipping Coverage

We currently ship across Pakistan. At this time, we do not offer international shipping unless otherwise stated on our website.

2. Order Processing

  • Orders are processed within 1–2 business days after payment confirmation or order verification.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During sales, holidays, or peak seasons, processing times may be slightly longer.

3. Delivery Time

Estimated delivery times are:

  • Major Cities: 2–5 business days
  • Remote Areas: 4–7 business days

Please note that these are estimated delivery times and may vary depending on your location and courier service.

4. Shipping Charges

Shipping charges are displayed at checkout before you complete your purchase.

We may also offer free shipping on selected products or orders above a specified amount. Any such offers will be clearly mentioned on our website.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation via email, SMS, or WhatsApp (where available), including tracking details so you can monitor your shipment.

6. Delivery Attempts

Our courier partner will make reasonable attempts to deliver your order.

If delivery cannot be completed due to incorrect address details, unavailability of the recipient, or refusal to accept the package, additional shipping charges may apply for re-delivery.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

We are not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses provided during checkout.

8. Damaged or Missing Packages

If your order arrives damaged or appears incomplete:

  • Contact us within 48 hours of delivery.
  • Provide your order number along with clear photos or videos of the package and product.
  • We will investigate the issue and, where appropriate, arrange a replacement or refund in accordance with our Return & Refund Policy.

9. Delays Beyond Our Control

While we aim to deliver all orders within the estimated timeframe, delays may occur due to:

  • Courier service disruptions
  • Severe weather conditions
  • Public holidays
  • Natural disasters
  • Government restrictions
  • Other unforeseen circumstances

We appreciate your patience and understanding in such situations.

10. Cash on Delivery (COD)

If Cash on Delivery (COD) is available:

  • Please ensure someone is available at the delivery address to receive and pay for the order.
  • Repeated refusal of COD orders may result in restrictions on future COD purchases.