Refund policy

Thank you for shopping at [TheAbeeha.store]. We value your trust and aim to provide quality products and excellent customer service. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

We accept returns under the following conditions:

  • The return request must be made within 7 days of receiving your order.
  • The item must be unused, unopened, and in its original condition.
  • All original packaging, accessories, manuals, warranty cards, and invoices must be included.
  • The product must not show signs of damage caused by misuse, negligence, or improper handling.

Returns that do not meet these conditions may not be accepted.

2. Non-Returnable Items

The following items cannot be returned unless they arrive damaged, defective, or incorrect:

  • Opened or used products
  • Software or digital products
  • Gift cards
  • Personal care items
  • Products marked as "Final Sale" or "Non-Returnable"
  • Products damaged after delivery due to customer misuse

3. Damaged, Defective, or Incorrect Items

If you receive:

  • A damaged product
  • A defective product
  • The wrong item

Please contact us within 48 hours of delivery with:

  • Your order number
  • Photos or videos clearly showing the issue
  • A brief description of the problem

Once verified, we will arrange a replacement or refund at no additional cost.

4. Return Process

To initiate a return:

  1. Contact us at [ibrahimmughalferozi@gmail.com].
  2. Include your order number and reason for the return.
  3. Wait for return authorization before shipping the item.
  4. Pack the item securely in its original packaging.
  5. Ship the item to the address provided by our support team.

Returns sent without prior approval may not be accepted.

5. Return Shipping

If the return is due to:

  • Our mistake
  • A damaged product
  • A defective item
  • An incorrect item

We will cover the return shipping cost.

If the return is due to a change of mind or an incorrect order placed by the customer, the customer is responsible for the return shipping charges.

6. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 7–10 business days.

Refunds will be issued using the original payment method whenever possible.

If Cash on Delivery (COD) was used, refunds will be processed through a bank transfer or another mutually agreed method.

7. Exchanges

We replace items only if they are:

  • Defective
  • Damaged
  • Incorrectly delivered

If you need an exchange, please contact us at [ibrahimmughalferozi@gmail.com].

8. Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled. In such cases, you may request a return after delivery if your order meets our return conditions.

9. Shipping Delays

While we strive to deliver orders on time, delays caused by courier services, weather conditions, public holidays, customs, or other unforeseen circumstances are beyond our control.

10. Contact Us

If you have any questions regarding returns or refunds, please contact us:

[STORE NAME]
Email: [ibrahimmughalferozi@gmail.com

Applicable Law

This Return & Refund Policy is governed by the laws of Pakistan. Any disputes arising from this policy shall be subject to the jurisdiction of the competent courts of Pakistan.